Refund Policy

Thank you for choosing our intelligent AI services. We are committed to providing you with high-quality services to ensure the best possible experience during your usage. However, if you are dissatisfied with our services, we will make every effort to address the issue.

1. Eligibility for Refund

1.1 You may be eligible for a refund under the following circumstances:

• Service disruption due to technical failures on our end.
• Discovery of significant quality issues within the specified period after the service purchase.

1.2 You cannot apply for a refund in the following situations:

• Change of mind or dissatisfaction with our services.
• Issues caused by misuse or violation of our terms of use on your part.

2. Refund Application

2.1 To submit a refund request, please provide the following information through our customer service channels:

• Order number
• Detailed description of the issue
• Relevant screenshots or recordings (if applicable)

2.2 Our customer service team will process your application as soon as possible and make a decision within 7 days.

3. Refund Processing

3.1 If your refund request is approved, we will refund the amount paid through the original payment method.

3.2 Refund processing times depend on your payment method and may take several business days to complete.

4. Termination of Services

4.1 If your refund request is approved, we may terminate your access and usage rights to the services.

4.2 We reserve the right to terminate services without prior notice, especially in cases of violation of the terms of use.

5. Service Improvement

5.1 We welcome your suggestions and feedback on service improvement, helping us continually enhance service quality.

Thank you for choosing our services. If you have any questions or need further assistance, please feel free to contact our customer service team.